Help, without the wait
Frequently Asked Questions
Everything you need to know about fragrance, orders, and caring for your scent.
How do I choose the right fragrance?
Begin with the feeling you want to create and the notes you already enjoy. Fresh and citrus notes feel bright, florals add softness, while woods and amber create warmth and depth. If you are unsure, contact us and we will help you choose.
How long will my fragrance last?
Longevity varies with skin, climate, and application. Apply to pulse points and moisturised skin, and avoid rubbing the fragrance after spraying.
Where should I apply perfume?
Spray lightly on pulse points such as the wrists, neck, and behind the ears. Keep the bottle away from heat and direct sunlight.
How can I check my order?
Use the tracking details sent to your email after dispatch. For additional help, contact our team with your order number.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before it has been prepared for dispatch.
What if my order arrives damaged?
Please photograph the parcel and product as received, keep the packaging, and contact us promptly so our support team can assist.