Information we collect
We may collect your name, billing and delivery addresses, email address, telephone number, order details, account information, customer-service messages, and technical information such as device, browser, IP address, cookies, and website activity. Payment providers process your full payment-card details; we do not store them directly.
How we use information
We use information to process and deliver orders, take payment, provide customer support, prevent fraud, maintain accounts, improve the website, meet legal and tax obligations, and send marketing only where permitted or where you have chosen to receive it.
Cookies and analytics
Our website may use essential cookies for shopping-cart, checkout, security, and account functions. With your consent where required, analytics or marketing cookies may help us understand website use and improve relevant communications. You can control cookies through the consent controls and your browser settings.
Who receives information
We share only what is necessary with trusted service providers that help operate our store, including hosting, payment, delivery, email, analytics, fraud-prevention, and professional advisers. We may also disclose information where required by law or to protect legal rights.
International processing
Some service providers may process information outside your country. Where required, we use recognised safeguards intended to protect personal information during international transfers.
Retention and security
We retain information only for as long as needed for the purposes described here, including order fulfilment, support, accounting, legal claims, and regulatory requirements. We use reasonable organisational and technical safeguards, although no online service can guarantee absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of your personal information, and to withdraw consent. You may unsubscribe from marketing at any time. Some information must still be retained where the law requires it.
Contact and updates
Contact us through our Contact page to make a privacy request or ask a question. We may update this policy when our services, providers, or legal obligations change, and the latest version will always appear on this page.